Last Updated: 9 October 2026

 

1. Introduction

TELVARA HOLDINGS LIMITED (“Telvara”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit Telvara.co create an account, purchase digital products, or contact us.

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Information We Collect

Depending on how you interact with our website, we may collect:

• Personal details: Your name, email address, billing address, and contact information.
• Account information: Login credentials, account preferences, and purchase history.
• Transaction information: Order details, payment status, transaction references, and downloadable product records.
• Technical information: IP address, browser type, device information, cookies, and website usage data.
• Communications: Information you provide when contacting us or requesting customer assistance.

Payments may be processed through third-party payment providers. The information those providers handle is subject to their own privacy practices.

 

3. How We Use Your Information

We use personal information to:

• Process purchases and provide access to digital products.
• Manage customer accounts, transactions, and order records.
• Respond to enquiries, refund requests, and customer support matters.
• Maintain website functionality, performance, and security.
• Detect and prevent fraudulent or unauthorized transactions.
• Meet applicable legal, tax, accounting, and regulatory obligations.
• Send marketing communications where permitted by law and your communication preferences.

 

4. Legal Basis for Processing

Where UK GDPR applies, we process personal data using an appropriate legal basis, which may include:

• Contractual necessity: To process orders, provide digital products, and manage customer accounts.
• Legal obligations: To maintain records and comply with applicable laws.
• Legitimate interests: To protect website security, prevent fraud, manage enquiries, and improve business operations where these interests are not overridden by individual rights.
• Consent: Where required, including for certain cookies and marketing communications.

 

5. Sharing Personal Information

We may share relevant information with service providers supporting our business, including:

• Payment processing providers.
• Website hosting and technical maintenance providers.
• Digital product delivery and email service providers.
• Accounting and professional advisers.
• Regulatory authorities or other parties where disclosure is legally required.

We do not sell personal information to third parties.

Where external providers process personal information on our behalf, we seek to ensure appropriate contractual and security safeguards are in place.

 

6. Data Security

We use appropriate technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no online platform or electronic transmission method can guarantee absolute security.

Customers are responsible for keeping their account credentials confidential.

 

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilment of purchases, customer support, security, and compliance with legal obligations.

Certain transaction and accounting records may need to be retained for longer periods under applicable law.

When information is no longer required, we will securely delete or anonymize it where appropriate.

 

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain shopping carts, manage account sessions, and understand website performance.

Non-essential cookies will be used only where an appropriate legal basis and any required consent are in place.

Further information is available in our Cookie Policy.

 

9. International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will apply appropriate safeguards as required by applicable data protection legislation.

 

10. Your Data Protection Rights

Subject to applicable law and relevant exceptions, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Request restriction of certain processing activities.
• Object to processing based on legitimate interests.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.

To exercise your rights, contact [email protected].

You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

 

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of independently operated websites.

We recommend reviewing their privacy policies before providing personal information.

 

12. Children’s Privacy

Our digital products are intended for business and professional use and are not directed towards children.

We do not knowingly collect personal information from children for the purpose of selling our products.

 

13. Changes to This Policy

We may update this Privacy Policy to reflect operational, technical, or legal developments.

The latest version will be published on our website with its updated revision date.

 

14. Contact Information

For privacy-related enquiries, please contact:

TELVARA HOLDINGS LIMITED

Company Number: 17175891

Address: 173 Stafford Street, Wolverhampton, England, WV1 1NA

Email: [email protected]

Website: Telvara.co